Company Name: Spirora Innovations
Platform Name: Spirora
Email: contact@spirora.com

1. Shipping Coverage
We currently deliver across India to all serviceable PIN codes. For international shipping requests, please contact us before placing your order.

2. Order Processing Time
• Orders are typically processed within 2–4 business days.
• Custom or energized products may take 5–7 business days for preparation before shipping.

3. Delivery Timelines
• Standard delivery: 5–10 business days from dispatch (varies by location).
• Delivery may be delayed due to unforeseen circumstances like weather, strikes, or courier delays.

4. Shipping Charges
• Shipping charges are calculated based on the order value, weight, and delivery location.
• Charges (if any) will be displayed during checkout before payment.

5. Order Tracking
• A tracking ID and courier partner details will be shared via email or SMS once the product is dispatched.
• You can also track your order from your Spirora account dashboard.

6. Damaged or Lost Packages
• If you receive a damaged package, report it with photos/videos within 48 hours of delivery.
• A valid proof (photo/video) must be submitted within 48 hours of delivery to qualify for a replacement
• If a package is lost in transit, we will initiate an investigation and take appropriate action including re-shipping or refunding as applicable.

7. Address & Contact Information
Ensure accurate shipping address and contact number at the time of ordering. Spirora is not responsible for failed deliveries due to incorrect/incomplete information.

8. Contact Us
For any delivery-related queries, please reach us at:
Email: contact@spirora.com